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Responsible Gaming

Responsible Gaming Policy

Our Commitment

We are committed to creating a secure gaming environment. Our mission is to ensure players enjoy gambling as a form of entertainment while minimizing the risks of addiction and financial harm.

Stay in Control

Gambling should remain a recreational activity. If you’re unsure about your habits, ask yourself the following:

  1. Do you feel the need to reduce gambling?
  2. Have others criticized your gambling?
  3. Do you feel guilt after playing?
  4. Do you regret gambling losses?
  5. Have you gambled to ease nerves or stress?

Based on your answers, you can evaluate your risk level using the Gamblers Anonymous questionnaire.

Self-Exclusion

If you need a break, you can exclude yourself from gambling for a set period. During this time, your account is inaccessible, and no marketing communication will be sent.

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Exclusion Durations

  • 1 year
  • 3 years
  • 5 years
  • 10 years
  • Lifetime

How to Activate

Go to the Responsible Gaming section in your account or email [email protected]. Once activated, exclusion cannot be reversed early.

Reactivation

When the selected period ends, submit a written request to restore access. A self-assessment may be required. Lifetime exclusion is permanent.

Cooling-Off Period

If you need a short pause, you can temporarily disable gambling access. Your account will be restricted immediately and automatically.

Available Durations

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

Early termination of this period is not possible. After it ends, access will resume normally.

Help and Support

If you or someone you know is struggling with gambling, reach out to these organizations:

  • GambleAware
  • GamCare — Helpline: 0845 6000 133
  • Gamblers Anonymous
  • Gambling Therapy
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Underage Access Prevention

We strictly prohibit access to anyone under the legal age. Verification may be requested at any time. Breaches lead to account closure and loss of winnings.

Our Measures

  • Age confirmation during sign-up
  • Mandatory ID verification
  • Marketing only targets adults

Parental Control Tools

To block minors’ access, consider software such as:

  • Net Nanny
  • CyberPatrol
  • GamBlock

Tips for Responsible Play

  • Set a spending limit before playing
  • Never chase losses
  • Limit your time spent gambling
  • Don’t play when tired, drunk, or upset
  • Take breaks regularly
  • Use only one account

Contact Us

If you need assistance, email us at [email protected]. All inquiries are confidential and free of charge.